Joka Casino Cookie Policy
This Cookie Policy explains how Joka casino online collects, stores and uses cookies and similar tracking technologies on its website. It applies to all visitors and registered users accessing the site through any browser or device. Reading this policy alongside the Privacy Policy gives a complete picture of how personal data and browsing data are handled.
The policy covers what cookies are, which types are used, why they are used and how users can manage or disable them. It does not apply to third-party websites linked from the casino site.
Interpretation and Definitions
This section defines the key terms used throughout the policy. Consistent terminology helps avoid ambiguity and ensures users understand their rights and obligations clearly.
Key Terms Explained
The following definitions apply wherever these terms appear in this Cookie Policy:
- 🏢
- Company
- — refers to Gemmy Holdings Limited, registered in the British Virgin Islands, operating Joka Casino under an agreement with Swervy International B.V.
- 🌐
- Website
- — the Joka Casino platform accessible through any supported desktop or mobile browser.
- 👤
- User
- — any individual who visits or interacts with the website, whether registered or not.
- 🍪
- Cookies
- — small data files placed on a user’s browser or device by the website during a visit.
- 📋
- Personal data
- — any information that can directly or indirectly identify a user.
- 🔐
- Consent
- — a freely given, specific and informed indication that the user agrees to the processing of their data for a stated purpose.
These definitions follow standard data protection and privacy conventions. Where a term is not defined here, it carries its ordinary meaning in the context of online privacy and compliance.
What Cookies Are
Cookies are a standard web technology used by almost every modern website. This section explains their basic function and how they relate to the data collected during a visit.
How Cookies Work
A cookie is a small text file that a website sends to a user’s browser when the site is visited. The browser stores the file on the device and sends it back to the website on subsequent visits. This allows the site to recognise the device and recall certain settings or activity from the previous session.
Cookies do not typically contain sensitive information on their own. However, when combined with other data held by the website, they may form part of a user’s profile. This is why cookie usage intersects with the broader data protection and privacy obligations described in the Privacy Policy.
Data Collected Through Cookies
The information gathered through cookies may include browser type, device type, operating system, pages visited, time spent on pages, referring URLs and general geographic location based on IP address. This data is used to understand how the site is used and to maintain session continuity. It is not used to identify users by name unless the user is logged into a registered account.
Types of Cookies Used
Cookies differ in how long they remain on a device and what purpose they serve. Two primary types are used on the Joka Casino website.
| Type | Duration | Purpose |
|---|---|---|
| 🕐 Session cookies | Deleted when the browser is closed | Maintain active session, authentication state |
| 📅 Persistent cookies | Remain for a set period after closing the browser | Remember preferences, return visits, language settings |
| 🌍 Third-party cookies | Controlled by the external provider | Analytics, performance tracking, game provider functionality |
| 🔄 First-party cookies | Set directly by the casino website | Core site functionality, session management, security |
Session Cookies
Session cookies exist only while the browser remains open. They are automatically deleted once the session ends. These cookies are essential for keeping a user logged in while navigating between pages and for maintaining the integrity of actions taken during that visit, such as adding a deposit or accessing account settings.
Persistent Cookies
Persistent cookies remain on the device after the browser is closed, for a period defined either by the cookie itself or by the user’s browser settings. They allow the website to recognise returning users and restore previously selected preferences, such as language or display settings. The retention period for persistent cookies varies depending on their function but is generally between 30 days and 24 months.
Cookie Categories
Beyond duration, cookies are also grouped by their function. Each category serves a distinct purpose, and not all categories are optional.
Essential Cookies
Essential cookies are required for the website to function. Without them, core features such as logging in, loading the cashier or accessing account pages would not work. Because they are strictly necessary, they cannot be disabled through the site’s cookie settings. Disabling them through the browser may prevent the site from loading correctly.
These cookies do not collect information for marketing or analytical purposes. They are limited to what is needed for security, authentication and basic navigation.
Functionality Cookies
Functionality cookies allow the site to remember choices made by the user, such as preferred language or previously viewed game categories. They improve the experience by reducing the need to re-enter information on each visit. These cookies are not essential to core access but contribute meaningfully to usability. Users can choose to block them without losing access to the site, though some personalised features may not be available.
Analytics and Performance Cookies
These cookies collect aggregated, non-identifiable data about how visitors use the site — including which pages are visited most frequently and where errors occur. The data informs decisions about site improvements and content prioritisation. They are placed either by the casino directly or by trusted analytics providers operating under data processing agreements.
How Cookies Are Used
Cookies serve specific, practical functions on the Joka Casino website. This section connects those functions to real user interactions rather than describing them in abstract terms.
Authentication and Account Access
When a user logs in, a session cookie is created to confirm the authenticated state across all pages visited during that session. Without this, the site would require re-authentication on every page load. This cookie also supports security by detecting unusual session behaviour, which may indicate an unauthorised access attempt.
Preferences and Settings Storage
Persistent cookies store selections such as display language and accepted notification preferences. These settings are recalled on the next visit, so users do not need to reconfigure them each time. For the Joka Casino website, available in both English and French, language preference is one example of a setting managed through this type of cookie.
Site Performance and Error Tracking
Performance cookies monitor page load times, identify broken links and detect pages that return errors. This data is reviewed to maintain the reliability of the website across different browsers and devices. The casino operates entirely through browser-based access with no separate app, so consistent cross-browser performance depends partly on the data collected through these cookies.
User Choices and Cookie Control
Users have the right to manage which cookies are stored on their device. The options available depend on the type of cookie and the method used to control it.
Consent and Opt-Out Options
Non-essential cookies require consent before they are placed. When visiting the site for the first time, users are presented with a cookie notice that allows them to accept or decline specific categories. Consent can be withdrawn at any time by adjusting browser settings or clearing cookies already stored. Withdrawing consent does not affect the lawfulness of any processing that occurred before the withdrawal.
Essential cookies are exempt from consent requirements under applicable privacy law. They are placed automatically as a condition of using the site.
Consequences of Disabling Cookies
Disabling all cookies through the browser will prevent the site from maintaining a login session, which means the user will be logged out on every page change. Disabling only non-essential cookies has a less severe impact: the site remains functional, but certain personalisation features may not operate as expected. Users should be aware that blocking third-party cookies may also affect embedded game content from some providers.
Browser Cookie Settings
Cookies can be managed directly through browser settings. The steps differ slightly across browsers, but the general process is consistent.
Instructions for Common Browsers
The following steps apply to the most widely used browsers. For less common browsers, consult the browser’s official help documentation.
- 🔵
- Google Chrome
- — Open Settings, select Privacy and security, then Cookies and other site data. Choose the preferred level of cookie blocking or clear existing cookies from this menu.
- 🦊
- Mozilla Firefox
- — Open Settings, go to Privacy and Security, and locate the Cookies and Site Data section. Firefox allows standard, strict or custom blocking modes.
- 🧭
- Safari
- — Open Preferences, select Privacy, and use the Manage Website Data option to view and remove stored cookies. Cross-site tracking can also be blocked from this menu.
- 🔷
- Microsoft Edge
- — Open Settings, select Cookies and site permissions, then Cookies and site data. Users can block third-party cookies or clear all stored cookies from here.
- 🟠
- Opera
- — Open Settings, go to Advanced, then Privacy and security. Cookie management options mirror those available in Chrome.
Changes made in the browser apply immediately and affect all websites, not just the casino site. Clearing cookies will log the user out of any active session and remove stored preferences.
Mobile Browser Considerations
Mobile browsers generally offer cookie controls through the same settings menu as desktop versions. On iOS, Safari settings are accessed through the device Settings app under Safari, not within the browser itself. On Android, Chrome cookie settings are available within the browser’s Settings menu under Privacy and security. Users accessing the casino through a mobile browser should manage cookies through their specific device and browser combination.
Third-Party Cookies and Disclosure
Some cookies on the Joka Casino website are placed by external parties rather than the casino itself. This section explains how those cookies function and what disclosure applies.
Game Providers and Analytics Services
Game software from providers such as Pragmatic Play, Yggdrasil, BGaming and others may set their own cookies when content loads in the browser. These cookies are governed by each provider’s own privacy and cookie policies, not by this document. The casino does not control the data collection practices of third-party providers.
Analytics services operating on the site may also place their own tracking files to collect aggregated usage data. These providers operate under data processing agreements and are required to handle data in accordance with applicable privacy law.
Data Sharing and Compliance
Third-party cookies may involve the transfer of data outside of Australia. Where this occurs, the casino requires that adequate data protection standards are applied by the receiving party. Users who wish to limit cross-border data transfers should disable third-party cookies through their browser settings. This action will not prevent access to the site but may affect the loading of some embedded game content.
Cookie Retention and Security
The retention period for each cookie depends on its type and purpose. This section outlines standard retention periods and the security measures applied to cookie data.
| Cookie Category | Retention Period | Deletion Method |
|---|---|---|
| ⏱️ Session cookies | Until the browser session ends | Automatically deleted on browser close |
| 📆 Functionality cookies | Up to 12 months | Browser settings or cookie manager |
| 📈 Analytics cookies | Up to 24 months | Browser settings or opt-out tool |
| 🔏 Security cookies | Duration of session or short-term persistence | Automatic or on session termination |
Security Measures Applied
Cookies used for authentication and session management are transmitted over encrypted connections using HTTPS. This reduces the risk of interception during data transfer. Security cookies do not contain sensitive account information in readable form; they carry tokens that are validated server-side rather than storing credentials directly.
The casino applies reasonable technical controls to protect cookie data from unauthorised access. However, no transmission method over the internet carries an absolute guarantee of security, and users are advised to log out of their accounts when using shared or public devices.
Updates to This Policy
This Cookie Policy may be revised to reflect changes in applicable law, updates to the website’s technical infrastructure or changes in how third-party services operate. Users are encouraged to review this page periodically.
Material changes will be communicated through a notice on the website or, where appropriate, directly to registered users. Continued use of the site after an update is posted constitutes acceptance of the revised policy. Where consent is required under applicable law, a new consent prompt will be presented following a material change to cookie practices.
Contact for Cookie Queries
Users with questions about how cookies are used, or who wish to exercise any right related to cookie-based data collection, can reach the support team through the following channels.
How to Get in Touch
General enquiries about the Cookie Policy or privacy-related matters can be directed to the casino’s support email at connect@jokacasino.com. For formal data-related requests or disputes, users may write to jokadisputes@jokacasino.com. The support team is available through live chat on the website for less formal questions.
When submitting a request by email, users should include their registered account details and a clear description of the matter. This helps route the message to the appropriate team and reduces response time. The casino aims to acknowledge written requests within a reasonable period and to provide a substantive response within the timeframe required by applicable data protection obligations.